FAQ

What are the components of my login credential with GYC?

1. Username
2. Password
3. 2^nd Factor Authentication (2FA)

Important Note on Email Address

Besides the above, your email address registered with GYC plays an important role in the security setup of your account. As such, we advise that you use a strong password for your email account and not sharing your login information with others.

You can change your email address registered with us after you have logged in to the GYC Portal. At the Profile page, click on the ‘Change Email Address’ button and follow the instruction online.

GYC will send an email notification to you when:

1. Your account has been set up and you are required to activate your account and set your password, and after completion.
2. You request to reset 2FA
3. You request to change your username
4. You request to change your email address
5. You request to update your registered and/or mailing address
6. After you have reset your password

How GYC send me the Username and Password when my account was first set up?

1. GYC will send you a notification email when your account was first set up and your username will be shown on the email. The username issued to you is in the form of a text string (e.g. ‘M00XXXXP’). A link to set your password is also provided in the email. Click the link and you will be led to the ‘New User Password’ page.

2. Enter and confirm your password and click ‘Save’. From then onward, you will use the username given and the password you set for login.

Can I change my username?

Yes you can!

When you access the Portal for the first time, you will have to use the username given to you. After which, you can change your username from your Profile page by clicking on the ‘Change Username’ button and follow the instruction online.

Your chosen username has to be in the form of an alphanumerical text string of 5 to 12 characters. For security reasons, do not use a text string that is related to you such as name and NRIC etc. If the username you choose has been taken up, you will be asked to re-enter a new one.

How to change my password and how do I request for a new password if I have forgotten mine?

You can proceed to the Profile page to change your password after you have logged into your account.

If you have forgotten your password, you can request for a new password online.

1. At the Portal login page click on the link after ‘Forgot Password?’.

2. Enter your username and email and click on the ‘Submit’ button.

3. A notification email with a link to reset your password will be sent to your email account. Click on the link to reset.

What is the 2^nd Factor Authentication (2FA) and why do I need to have 2FA to access GYC Investment Portal?

2FA is a process that invovles two layers of identity verification. It drastically reduces the occurrences of unauthorised access to your account. Besides your login username and password, it requires a second layer of verification involving a 'possession factor' – with either a verification code sent to your registered email address or a security PIN retrieved from a 2FA authentication device (Google Authenticator).

With the 2FA at the login stage, it ensures that all your personal and financial information entrusted with GYC is only available after we have sufficiently verified your identity.

What are my choices for selecting the 2^nd Factor?

The 2^nd factor adopted by GYC will be a One-Time Password (OTP) generated upon your login:

1. Email Verification Code, or
2. Digital Token issued by Google Authenticator app.

The OTP is unique as it is randomly generated. The lead-time that you will receive the OTP varies. For email, it will take about 1-2 minutes for the notification to reach your mailbox. If you use the Google Authenticator app, it will be instantaneous!

Can I change my choice of the 2^nd Factor after I had created one?

Yes, you can change it!

1. After you have login to the Portal, a new page which prompts you to provide the OTP from your selected 2FA option will appear.

1. At the bottom of the page, click on the 'Change/Reset your 2FA?' link and follow the instruction online.

What will be the login process if I opt to use email verification code as my 2^nd Factor?

1. After you have login to the GYC Portal using your username and password, you will be prompted by the system to enter the verification code which our system has sent to your email address. It may take around 1-2 minutes for the email to reach your email account. If you cannot locate the email in your Inbox, please try checking the Spam/Bin folder.

2. Enter the verification code and click on the 'Next' button. If the code is correct, you will be led to the home page.

3. You may request the system to send another code (click on the 'Resend Email Pin' button) if the last request has been lapsed for 5 minutes. Please contact our administrator for assistance if the verification email failed to reach you.

What is Google Authenticator app and how do I register my mobile device to use the app?

Google Authenticator (GA) generates 2^nd factor verification codes on your phone. Enabling of 2FA verification will protect your account from being hijacked with the additional layer of security. For more information on Google Authenticator, you can visit Google's official site.

Below are the steps in setting up 2FA using GA:

1. Download the GA app on your mobile device.
   1. On your phone, go to the app store
   2. Search for Google Authenticator app
   3. Download and install the application

2. On a device other than the phone which the GA app is installed, go to the GYC Portal login page and login with your username and password.

3. You will be prompted to set up your 2FA using GA. Select GA and click ‘Next’.

4. A QR code to register with GYC will be shown (see sample below).

5. Open your GA app, click the Add (+) button and select ‘Scan a QR Code’. Use your phone to scan the QR code shown on your screen. You will see a record being added to your app with a title "GYC Portal (Your username)" and a 6-digit code below it.

6. Click ‘Next’ and a new screen will be shown. Enter the 6-digit code into the textbox provided and click ‘Next’.

7. Once it is done you will see the screen as below. You can now use GA on your phone as your 2FA.

8. Please note that Google Authenticator refresh the code every 30 seconds. If your code verification is not successful, it is likely that the code has just expired. In that case, please enter the new code generated by the app.

What will be the login process if I opt to use Google Authenticator app as my 2^nd Factor?

1. After you have login to the GYC Portal using your username and password, you will be prompted by the system to enter the verification code generated in your Google Authenticator app.

2. Enter the 6-digit verification code shown in your Google Authenticator app and click ‘Next’. If the code is correct, you will be led to the home page.

3. Please note that the Google Authenticator app refreshes the code every 30 seconds. If your login is not successful, it is likely that the code has just expired. In such case, please enter the new code generated by the app.

What will be the process if I want to update my registered and/or mailing address with GYC?

1. After you have login to the GYC Portal, go to the Profile page.

2. Check both your current registered and mailing addresses and verify whether you need to update.

3. To update your address, click this button as shown below:

4. On the Change of Address page, check the address that you would like to update.

5. Fill in your new address accordingly.

6. For a change of address, you will be required to provide us with the relevant supporting documents. Click the ‘Choose Files’ button to upload your supporting documents. Please take note that you can submit up to 5 files (each less than 1 MB in size).
   • To select more than 1 file, arrange the files in a single folder. Click the "Choose Files" above, check the files you want to upload (For PCs, use CTRL or SHIFT key to perform multi-selection of the files).
   • To change the files, click "Choose Files" again and make your new selection.

7. Once all information has been provided, click on the ‘Submit’ button. Important - Your new addresses will not be updated immediately! The information and supporting documents provided by you has to be first verified by GYC. We will communicate with you if we require further information and/or supporting documents. Once the submission is accepted by GYC, we will update the information into the database and we will email to inform you.