Contact Us
If you would like to find out more about our services, you can call our general line at +65 6430 9595 during our office hours or fill in our online contact form using the link below:
Office Details
Our Office:
350 Orchard Road, #20-01 Shaw House
Singapore 238868
Office Hours:
9.00am to 6.00pm
Mondays to Fridays except public holidays
Email:
General Enquiries: enquiries@gyc.com.sg
Client Services: customercare@gyc.com.sg (for existing clients)
Personal Data: mypersonaldata@gyc.com.sg (for enquiries on your personal data)
How to Get There
Personal Vehicle, Taxi, or MRT
Note that our lifts have been upgraded
The number ‘20’ needs to be pressed on a digital dial pad prior to entering any elevator to get to our office.
This applies to all floors in the building.
Personal Vehicle
Note that Shaw Centre parking is not available for motorcycles
Parking at Shaw Centre (Shaw House is the adjoining building and shares the same carpark):
Access to Shaw Centre carpark is from Claymore Hill
After parking, take the lift to the ground floor
Walk around the outside of the building and along the Isetan shopfront, heading in the direction of International Building.
After passing Cafe de Muse, the Shaw House lift lobby will be on your right.
Take the lift to the 20th floor.
(Note: During Isetan opening hours, you can cut through Isetan on the ground floor to get to the shopfront)
Shaw House / Shaw Centre – Car Park Rates
Alternative Parking (if coming from CBD):
If coming from CBD, travel down Orchard Boulevard until after the Paterson Road junction
After you pass Wheelock Place on your right, turn right into Anguilla Park
You can park at the URA carpark on your left, opposite Wheelock Place
Walk down Anguilla Park and cross Orchard Road at the Royal Thai Embassy traffic lights
Turn right and walk straight, then cross the vehicle ramp
The Shaw House lift lobby will be on your left.
Take the lift to the 20th floor.
Anguilla Park – Car Park Rates
Taxi
Drop off at the Shaw Centre Taxi Stand along Claymore Hill or drop off
at Royal Plaza on Scotts Hotel along Scotts Road.Walk along the outside of Shaw Centre (parallel to Scotts Road), past
the escalators to Lido Cinemas, until you reach the Shaw House lift lobby at the end of the Isetan shopfronts.Take the lift to the 20th floor.
MRT
Get off at Orchard MRT station.
Follow the signs through the underpass either through ION or towards Tangs/Marriott Hotel and exit at Shaw House.
Take the escalator to the ground floor
Turn left and walk straight along the Isetan shopfront, past Cafe de
Muse until you see the Shaw House lift lobby on your right.Take the lift to the 20th floor.
Give us feedback
Your feedback is invaluable to helping us serve you and all our customers better. It helps us maintain a high standard of service and provide products and services that meet your needs.
If you have a suggestion for us, we want to hear it.
Email us at customercare@gyc.com.sg
Pay someone a compliment
If you have received exceptional service from someone, we would love to hear about it, too. Our colleagues always appreciate receiving your positive feedback – because we let them know about it.
Email us at customercare@gyc.com.sg
Raise a formal complaint
At GYC, we strive to provide our clients with the highest possible standards in service. If we missed the mark on something or if for any reason you are not entirely satisfied with our service, we want to learn from your experience to make things better. So we look into every formal complaint we receive.
Email our complaint handling and resolution unit at CHRU@gyc.com.sg
Find out more about the process here.